LET US HELP YOU
1. Is the clothing same as the image at your site?
The dresses are designed and made by ourselves, we take pictures directly. So the styles are the same as the images. But please note that one clothing will looks different under different colors, lighting and occasions, even the same clothing will show different effection when different people wear it on because of different sizes and shapes of people.
2. Do you take custom orders? Can I request a dress to be made in my own measurements?
We do not take custom orders at this time. We apologize for the inconvenience.
3. Will DRB restock sold-out items?
If the dresses are sold out, we will probably get the best-sellers back in stock. Normal restocking time is 1-2 weeks. You can also subscibe the email of in stock notifications.
4. Is the item I want going to go on sale soon?
Unfortunately, we do not know if an item will go on sale or be marked down until it actually happens. The best way to catch a great sale would be to visit the sale page or subscibe our newsletter.
5. Do I need to pay for taxes and duties?
Our price does not include tax. You may need to pay taxes and duties according to the country you live in.
However to avoid paying the high tariff when you receive your package, we will ship your package as "sample", and declare a much lower price about $10-$20 on the package. We will try our best to avoid high custom fees, and please kindly understanding that we're not responsible for the custom fees.
6. If i place the order today, when can i receive it?
As soon as we have your package shipped out, we will send you an email containing the tracking information. More information click: Shipping Info.
7. If i do not want the dress, can i cancel the order?
If you want to cancel the order, please contact our service within 24 hours. But once an order has been processed, it cannot be modified or canceled.
8. Can i return the dress, if there is any problem?
If there's any problems of the dress, please contact our customer service in time and if that's in keeping with our return policy then we will arrange that for you with details via email.
9. What payment options do you accept?
We accept pay by Paypal and Western Union.